Billing FAQ | Freedcamp, Inc.

Table of Contents

    This document is an extract from Freedcamp TOS located here Terms of Service (TOS) | Freedcamp effective from April 27th, 2019.

    BILLING (TOS '20. TERMS OF SALE')

    Freedcamp Paid Plans

    Freedcamp now offers 4 unique pricing packages: Free, Minimalist, Business, and Enterprise. Details on each specific account can be found here at www.freedcamp.com/pricing. All users are subject to Freedcamp’s Terms and Conditions as described below – this includes all free and paid users.

    Trials

    Freedcamp provides a free 14 days trial for all paid plans. You can cancel your trial or convert it to a subscription at any time on My Account -> Subscriptions page. Please note that all subscriptions and upgrades are always explicit. For example, if you are on the Minimalist plan and started Business plan trial - Freedcamp will not upgrade you automatically to the Business pan at the end of the trial unless you will explicitly complete the upgrade process.

    Each premium plan can only be tried once. If you need to re-evaluate certain plan again or need more trial time please contact Freedcamp Help Desk help@freedcamp.com.

    You can trial any higher plan after you completed another trial. For example, after you finished the Minimalist plan trial, you can start a Business plan trial. If you tried the Business plan you can not try the Minimalist plan - if this is required please contact Freedcamp Help Desk help@freedcamp.com.

    Functionality and data availability during trials. When you trial a new plan you receive access to functionality and be able to enter a new data using applications and modules which will be disabled if you will not proceed with the upgrade. This process is described in more detail in ‘Downgrades’ section as essentially a trial ending is a downgrade.

    Free

    Freedcamp’s Free plan is provided at zero cost to all Users but is limited in features and additional applications as compared to other paid plans.

    Paid Plans

    Paid plans are Freedcamp’s premium accounts. Pricing per plan can be found here www.freedcamp.com/pricing. Each level of Freedcamp’s paid plan includes additional applications and support as stated. Please note that Paid Plan Users will only have access to Applications and Modules included in Users’ specific plans which Users can add to as many projects and as many users as required. New features released, which were not included in the original Plan, will be provided free of charge to each paid plan as determined by Freedcamp. Paid Plans users will only be charged for Active Users. All charges will be made in advance of the current billing cycle.

    Active Users

    Active Users are defined as any users who have signed up or logged into Freedcamp and visited projects in your account at least once during the billing cycle. Performing activities such as opening Tasks Board or Notifications page will not be considered "Active Users."

    In addition, Freedcamp has included a 4 day grace period for new project members. If a User was added by mistake and that is considered an "Active User" - project owners can still remove such User from the account and such User will not be counted as Active User for that billing cycle.

    Also, users (we use the term 'collaborators'), who have Read-Only or Guest profile assigned during the billing cycle will not be considered an Active User. Their permissions are explained in detail in the last two columns. Invited users, who never signup, will also not be counted as Active Users.

    Billing Structure

    Monthly Plan

    Example of Monthly Paid Plan Billing:

    A User subscribes to Business Plan on 15th Sep.
    Freedcamp detects how many active users a User has now. For example, 10 users.
    A User is charged $8.99*10=$89.90.

    You had less active users than you paid for
    Between 15 Sep and 15th Oct, a User had only 5 active users.
    Freedcamp charges you for the next billing cycle for 10 users which is $8.99*10=$89.90.

    You can request to reduce your monthly users for any value between your actual active users and currently paying users - for example, 5 between 15 Oct and 15 Nov. In this case on the 15th Nov Freedcamp will charge you for fewer users for 15 Nov - 15 Dec period. This value cannot be lower than the number of active users you had 15 Oct - 15 Nov.

    You had more active users than you paid for
    Between 15 Sep and 15th Oct, a User had 20 active users.
    You will be charged for 10 extra active users $8.99*10=$89.90 for 15 Sep - 15 Oct period.
    Freedcamp charges you for the next billing cycle (15 Oct - 15 Nov) for 20 users which is $8.99*20=$179.80.

    If you had only 15 active users in 15 Oct - 15 Nov period - you can request to reduce your monthly users for any value between your actual active users and currently paying users - for example, 17 between 15 Oct and 15 Nov. In this case on the 15th Nov Freedcamp will charge you for fewer users for 15 Nov - 15 Dec period. This value cannot be lower than the number of active users you had last 15 Oct - 15 Nov.

    At the end of the month, Freedcamp calculates actual active users and applies debit if you have more users than you prepaid for that month. You also pay for the same or bigger amount of users based on last month usage for the following month.

    Summary

    You paid for 10 users for 15 Oct - 15 Nov period and actually had 10 users - you will be billed for 10 users for 15 Nov - 15 Dec.

    You paid for 10 users for 15 Oct - 15 Nov period and actually had 8 users - you will be billed for 10 users for 15 Nov - 15 Dec but can request to pay less for 15 Dec - 15 Jan period at any time between 15 Nov and 15 Dec.

    You paid for 10 users for 15 Oct - 15 Nov period and actually had 15 users - you will be billed for 5 extra users for Oct - Nov, and for 15 users for 15 Nov - 15 Dec period but can request to pay less for 15 Dec - 15 Jan period at any time between 15 Nov and 15 Dec.

    Yearly Plan

    Example of Yearly Paid Plan Billing:

    A user subscribes to the Yearly Business Plan on January 15th will be charged initially $7.49*12 = $89.88 for 1 Active User.

    A user who subscribes to the Yearly Business Plan on January 15th with 2 Active Users will be charged $7.49*2*12=$179.76.

    Any additional users added during the next 12 months will be charged at yearly/user price as seen on our Pricing page.

    Changes in Active Users

    Any increase in Active Users in addition to the original Yearly amount will be billed based on (i) additional user amount per that plan and (ii) number of remaining months including the month when those users became active. For example, if a customer purchased 5 Users Yearly Business Plan on Jan 15th, the initial charge will be $7.49*5users*12months=$449.40. If by March 11th, Freedcamp detects that there are now 6 Active Users, a customer will be notified via email of the extra user with the option of either removing that additional user or changing to Read-Only or Guest access. If, on March 15th, and the number of Active Users still remains at 6, the customer will now be charged an additional $7.49*1user*11months=$82.39.

    Decreases in Active Users will not result in credits or refund. Total seats purchased at the beginning of Yearly Subscription is considered the Maximum allowed seat per that agreement without incurring additional charges. This essentially means that Customer has purchased the right to have up to a specific amount of Active Users within the annual billing period. Adding additional users will result in a price increase and an increase of your maximum allowed seats.

    The count of Active users on yearly plans is calculated monthly.

    Freedcamp will provide two separate notifications (4 days and 2 days before the automatic proration date) if we detect a Customer has more than the purchased number of Users. Our notification email will contain instructions on how to remove users if a Customer does not wish to pay for more seats.. Failure to do so will result in seat increase and additional prorated charges as described above.

    Customers can request a seat reduction at the yearly renewal date at any time under My Account -> Subscriptions

    Freedcamp will send a renewal reminder exactly one month and 7 days before Customer’s renewal date. Failure to respond or make changes after the Grace Period, will result in a nonrefundable charge. At this time, Freedcamp will also identify if Customer has less Active Users than the number of purchased seats along with instructions on how to lower seat count before being charged.

    Renewals

    All service plans will automatically renew for additional months/year depending on which plan and recurrence User has chosen. Users have the right to delete their account or cancel their paid subscription at any time by accessing Account information on the Site. 

    Upgrades

    Monthly

    Upgrading from the Free to a paid plan

    A user has been on the Free plan and now have decided to upgrade to the Business plan with monthly payments. Freedcamp will review how many users were Active in the past month prior to the upgrade and will be charged accordingly for active users multiplied by monthly plan per user cost.

    See Monthly Billing section for examples of how monthly billing works.

    Upgrading from a paid plan to another paid plan

    A user has been on the Minimalist plan and decided to upgrade to the Business plan. Freedcamp will cancel the Minimalist plan and will add credits to your account a new Business plan subscription will be created for Active users calculated in your account and a User will be charged accordingly. Credits will be used to reduce the first-month payment.

    See Monthly Billing section for examples of how monthly billing works.

    Yearly

    Upgrading from the Free to a paid plan

    A user has been on the Free plan and now have decided to upgrade to the Business plan with yearly payments. A user selects how many users a subscription will cover and will be charged accordingly as selected users number multiplied by user/month billed annually cost multiplied by 12 months.

    If a User selected 10 users - 10 users * $7.49 * 12 months

    See Yearly Billing section for examples of how yearly billing works.

    Upgrading from a paid plan to another paid plan

    A user has been on the Minimalist plan and decided to upgrade to the Business plan. Freedcamp will cancel the Minimalist plan and will add credits to your account a new Business plan subscription will be created for the same amount of users* and a User will be charged accordingly. Credits will be used to reduce the new plan with a yearly payment.

    * If you want to reduce yearly paid users please cancel your subscription and resubscribe back with a new plan and specify fewer seats to pay. If you want to increase yearly paid users simply invite new team members and Freedcamp will prorate your yearly subscription automatically.

    Upgrading from/to a paid plan paid monthly to/from another paid plan paying yearly

    Please note - you can switch between yearly and monthly payments when you downgrade. Just select a new plan and periodicity of the payments in the drop-down list, for yearly plans you can set another number of seats as well. All payments are prorated and all advance payments made are added as credits which are used when calculating the next invoices on your account. You may also incur extra charges during the upgrade. For example, if you were billed monthly for 10 users at the 1st May and added 10 more users on the 2nd of May and upgrade from the Minimalist to the Business plan on the 25th May - you will be charged for 10 extra users for 25 days of May precisely before your current subscription will be closed and it will be added to a new charge for the Business plan yearly subscription.

    Downgrades

    Please check this page to see a detailed explanation of how trial expiry/cancellations and downgrades affect functionality.

    Note: Data from the features and add-ons of the plan you are downgrading from will only be hidden, not deleted. You will be able to access it again if you re-subscribe to that plan. We only delete data 90 days after account deletion.

    Monthly

    Downgrading from a paid plan to the Free plan

    A user has been on the Business plan and now have decided to downgrade to the Free plan. Freedcamp will cancel the subscription and add credits. These credits can be used any time later if a User will decide to upgrade later. Credits are not refundable and non-expirable.

    Downgrading from a paid plan to another paid plan

    A user has been on the Business plan and decided to downgrade to the Minimalist plan. Freedcamp will cancel the Business plan monthly subscription and will add credits to your account. A new Minimalist plan subscription will be created for Active users calculated in your account and a User will be charged accordingly. Credits will be used to reduce the first-month payment.

    See Monthly Billing section for examples of how monthly billing works.

    Yearly

    Downgrading from a paid plan to the Free plan

    A user has been on the Business plan and now have decided to downgrade to the Free plan. Freedcamp will cancel the subscription and add credits. These credits can be used any time later if a User will decide to upgrade later. Credits are not refundable and non-expirable.

    Downgrading from a paid plan to another paid plan

    A user has been on the Business plan and decided to downgrade to the Minimalist plan. Freedcamp will cancel the Business plan yearly subscription and will add credits to your account. A new Minimalist plan subscription (new yearly subscription with 12 months duration) will be created. You can select how many users you want to pay for at this time as well. A user will be charged accordingly. Credits will be used to reduce the new yearly subscription payment.

    See Yearly Billing section for examples of how yearly billing works.

    Downgrading from/to a paid plan paid monthly to/from another paid plan paying yearly

    Please note - you can switch between yearly and monthly payments when you downgrade. Just select a new plan and periodicity of the payments in the drop-down list, for yearly plans you can set another number of seats as well. All payments are prorated and all advance payments made are added as credits which are used when calculating the next invoices on your account. You may also incur extra charges during downgrade. For example, if you were billed monthly for 10 users at the 1st May and added 10 more users on the 2nd of May and downgrade from the Business to the Minimalist plan on the 25th May - you will be charged for 10 extra users for 23 days of use before your current subscription will be closed and it will be added to a new charge for the Minimalist plan yearly subscription.

    Payment

    If you select a Paid Plan, you must provide your current and accurate billing data. A valid Credit Card and Billing information are required to complete the purchase. All payments will be charged in US Dollars. By subscribing to the Monthly Subscription, Users are authorizing Freedcamp to charge their Credit Card in advance of Users’ billing cycle and then continually throughout the subscription. Paid Plan users will be charged based on the plan pricing and a number of Active Users as explained above. A user can update their billing information under their Freedcamp Account or visit https://freedcamp.com/manage/account#subscriptions-billing to update Credit Card information. User agrees that failure to update billing information will result in continuing to charge the payment method on file. If the Credit Card on file has failed, Freedcamp will notify Users via email. If there continues to be no communication, Freedcamp will continue emailing in 3 days, in 5 days and again in 7 days. If there continues to be no response, Freedcamp will cancel the subscription.

    You authorize Freedcamp to send instructions to the financial institution that issued your card to take payments from your card account in accordance with the terms of my agreement with Freedcamp.

    Refund Policy

    Freedcamp will not provide any refund except for the following circumstances:

    Exception 1

    Freedcamp will auto-renew Yearly Subscriptions upon the renewal date unless directly notified by customers beforehand or within 7 calendars after their renewal date (“Grace Period”). If a Customer contacts Freedcamp to cancel their Yearly Subscription within the Grace Period, Freedcamp will manually process a refund net refund transaction fees. Refund fees will be the greater of either $50 USD or 6% of the refunded amount. Any cancellation request after the Grace Period will be denied.

    Exception 2

    Freedcamp will strive to rectify any major bugs or problems with our platform. In the event that Customers are experiencing work limitation with our platform due to bugs or problems, it is the Customers' responsibility to notify Freedcamp of any issues. Customer may submit a request for refund by stating out the appropriate grounds for a refund and the timeline in which the bugs or problems have caused work issues. Freedcamp will consider each request individually but is not obligated to grant Customer a refund simply based on the submission of a request.

    Active user billing may result in credits being added to your account during subscription cancellation or downgrade. These credits are not refundable but they are not expirable and will be used by Freedcamp for any further subscriptions in your account.

    Contact Us

    Please contact us at help@freedcamp.com.