Email and Push Notifications

Table of Contents

    Recap Email - Start and End Date Reminders

    The Recap email delivers reminders for item start and due dates. By default, it is set 'daily', but it can be set to weekly or turned off from the Notifications Settings page.

    note: If you set Recap as 'weekly' you may miss some reminders for tasks assigned to you. For example, if a task was created on Tuesday with a start/end date Thursday/Friday the same week.

    All overdue items are added to your recap emails until they're fixed in the 'Require Immediate Attention' section. Upcoming items are split into today, tomorrow and the next 5 calendar days Upcoming section. Here's a detailed explanation of each section:

    Require Immediate Attention

    Tasks:

    • Due to Start: a progress status or 'Not Started', and a start date that's overdue
    • Due to Complete:  a progress status of 'Not Started' and 'In Progress' and a due date that's overdue

    Milestones: same as Tasks

    Issues:

    • Due to Complete: a status of ''Open' and a due date that's overdue
    • Due to Review: a status of "In Review" and a due date that's overdue
    • In Progress: a status of "In Progress" and a due date that's overdue

    CRM Tasks: a status of "Not Completed" and a due date that's overdue

    Today

    Events: with a start date that's today

    Tasks:

    • Due To Start: a status of "Not Started" and a start date that's today
    • Due To Complete: a status of "Not Started" or "In Progress" with a  due date that's today
    • In Progress: a progress status of "In Progress" and a start date that's in the past and/or a due date that's in the future

    Milestones: same as Tasks

    Issues:

    • Due To Complete: a status of 'Open' and a due date that's today.
    • Due To Review: a status of 'Review' and a review date that's today.
    • In Progress: a status of 'In Progress' and a due date of today or in the future

    CRM Tasks: a status of 'Not Completed' and a due date today.

    Tomorrow

    Covers the same items as the Today Section, except with a start/due date of Tomorrow

    Upcoming

    Covers the same items as the Today and Tomorrow sections, except with a start/due date within the next 5 days

    Older Items Requiring Your Attention

    Unread notifications in items you follow: progress changes, edits, comments, mentions etc.

    Email Notifications

    Email notifications are fully customizable in each project that you've created or joined. There are four types of notification settings:

    Full: will send notifications on all newly added content.

    Default: will send notifications when you have specifically assigned a task, milestone, etc. or if new content is added to something that you have subscribed to.

    Minimal: is similar to 'Default' with one exception of: if you will add a comment to an item you are not following, we will not auto-subscribe you to it.

    None: no emails will be sent.

    Even with email notifications fully disabled, you can still follow all the updates in Freedcamp with Notifications page (learn more)

    You can also use your email client to further fine-tune email notifications. For example, you can allow only new comments to reach your main Inbox and stash all other updates in a separate folder. Check here for more details. 

    Responding to Freedcamp Updates

    We allow you to post new comments by replying to Freedcamp’s email notifications. Simply hit 'Reply' button and type your message above "===== Reply Above =====" line (1).

    Remove all text your email client adds to reply email automatically such as time stamps and email signatures, if you do not want them to be posted in Freedcamp (2).

    We do not only parse attachments in your replies, but we also parse all inline images, upload them to Freedcamp and add inline to your comment.

    Below you can see a reply containing one file attached and one inline image copy/pasted to my message in Google Mail:

    Now you can see how it was parsed and posted to Freedcamp via email. You have your inline image in place and shown as an attachment (1). Your RAR file is also attached (2).

    You can also see that all my links in the email were conveniently converted making them easy to follow from Freedcamp (3).

    Notification Settings

    To change the email notifications settings, navigate to "My Account" (1) and click on the "Notifications Settings" tab (2).

    From here, you can also access:

    (3) Daily digest - daily email outlining absolutely all the updates in your projects made a day before (switched off by default)

    (4) Recap email (switched on and set to 'daily' by default). Please note that all reminders on deadlines are delivered to you via this email.

    (5) Emails Freedcamp team sends - you can choose which ones you want to receive or unsubscribe from all of them.

    (6) Project notification levels - you can set one for each project, as described in section (7), as well as set a level for all projects you are a part of.

    You can also forward a shortened version of your email notifications as SMS to your phone for supported carriers. You can request your carrier to be added if it supports email to SMS gateway. Please email help@freedcamp.com email format your carrier uses and a name of the carrier and we will add it promptly.

    Disable emails

    To fully disabled emails, switch off (3), set (4) to None and visit (5) and uncheck all boxes. Then go to (6) and set all projects to None.

    You can also do this by clicking the link at the bottom of our emails.

    Undelivered Emails

    It can be a hassle when emails are not being delivered to your team, customers, or contractors. Especially when you didn’t even know the email was not delivered.

    Please make sure that you allow emails from @freedcamp.com and @mail.freedcamp.com on your email infrastructure or anti-spam company software.  

    Account owners are proactively notified about email delivery issues.

    Hard bounce typical reasons
    – Recipient email address does not exist.
    – A domain name does not exist.
    – Recipient email server has completely blocked delivery – this includes cases when receiving email server has decided it is dealing with a spam and blocked our emails

    Soft Bounce typical reasons – we will retry but expect delays in emails delivery
    – Mailbox is full (over quota).
    – Recipient email server is down or offline.
    – An email message is too large – this should never, however, be the case with Freedcamp since we do not send attachments and cannot exceed size quota for this reason

    Spam/Complaint
    – is a use case when email was delivered but a recipient marked it as a spam

    Push Notifications

    Red circle near the app shows push notifications unchecked. Only the following events are pushed:

    • New comment added
    • New task/subtask added
    • Task/subtask due date reminder
    • Task/subtask was completed
    • New invitation to the project
    All other notifications are inside the app with a red circle to show unread ones.

    Related articles

    Notifications Page

    Emailing into Freedcamp to create new items (tasks, issues, discussions)

    Using email filters to only receive notifications for comments

    Using email filters to only receive notifications for mentions