Customer Relationship Management (CRM)

Table of Contents

    Customer Relations Manager (CRM) Help

    Description

    CRM offers a clean interface to get you up and running without the hassles of learning a new platform. 
    Keep detailed records of your contacts and share them with your entire project group. Record calls and set reminders to contact potential clients. Never forget another meeting or follow up with custom tasks and notifications. With the ability to add an unlimited number of contacts, tasks, and calls, you’ll be building a better relationship in no time!

    How to install CRM

    You will need to access the Add-ons page to install the CRM application as shown in the screenshot below:
    • Click on the App labeled CRM
    • Click on install
    • Follow the directions

    CRM is a project group application. To add CRM to your projects:

    • Click on “Manage Applications” to the right of the group you want to install CRM in If you do not have a group yet created then do so by clicking on create group and following the instructions
    • In the lightbox click on the green “install” button to the left of CRM
    • Click Save

    Using CRM

    CRM will be shown as a tab on the group dashboard and every project's dashboard within that group as shown the screenshot below:

    CRM, as a project group application, can be also accessed from project picker (1) and Dashboard (2) as shown below:

    To access the CRM dashboard click on the tab (if on the group dashboard) or icon (from project picker or Dashboard) labeled CRM. The main dashboard for CRM will be displayed. Here you can navigate to complete different tasks.

    The CRM main dashboard will display an overview of all contacts, leads, tasks, and logged calls that are currently within each section.

    From the CRM main dashboard you can create a custom field, import files, or export a file.

    Clicking on the import link will allow you to import any of the following file types:

    • A vCard file
    • A csv file
    • An excel file

    Clicking on the export link will allow you to export your contacts as any of the file types:

    • A vCard file
    • A cvs file
    • An excel file Contacts

    Creating a New Contact:

    Creating a New Contact

    • To create a new contact click on the green button labeled “Add Contact”
    • In the light box fill in the information asked for

    • When complete click on Add contact in the bottom right-hand corner to save the contact

    Note: When filling out the lightbox, if there a contact has more than one Phone number, email, IM account, Social medium, or Address you can add more by clicking on the green “+” button.

    Viewing, editing and deleting a contact

    To see a detailed view of a contact click on the gray button “view”

    You can add a comment to this contact's information or download their vCard into a .vcf file.

    If you want to edit the contacts information then click edit and then revise the information in the lightbox provided.

    If you want to delete a contact simply press the gray “delete” button to the right of the desired contact entry.

    Leads

    Any leads entered into this field will be stored as a contact. To modify or edit do so from the CRM dashboard or under the contacts tab.

    Tasks

    Creating a Task:
    • To add a task begin by clicking the green “New Task” button.
    • Fill in the information in the lightbox.

    • Click on “Add Task” to save the Task

    To look at the all the tasks click on the blue “Tasks” button on the right-hand side to open the CRM Dashboard.

    View, edit, and delete a Task:

    When you press the gray “view” you will be taken to a detailed overview of the task. From here you can add a comment to the task, edit or delete.

    If you click the gray “edit” button a lightbox will be displayed allowing to edit any of the details of the task.

    When the task is complete you can click the checkbox next to the left of the task to mark it complete.

    If you want to remove the task click on the gray “delete” and confirm in the pop-up box.

    Calls

    Logging a call:
    • To log a call click on the green “Add New Call” button
    • Enter the information into the lightbox

    • Click on the gray “add” button on the bottom right-hand corner of the lightbox

    View, edit, or delete a logged call:

    Clicking the gray “view” button will direct you to a detailed overview of the logged call. Here you can add a comment, edit, or delete the logged call.

    Clicking the gray “edit” button will bring up a lightbox allowing you to edit any information on that entry.

    Clicking the delete button will remove the entry.

    Campaigns

    Creating a new Campaign:
    • To create a new campaign click on the green “Add Campaign” button
    • Fill in the information for the campaign in the lightbox
    • Click on the gray “Add” button to save the campaign

    View, edit, or delete a Campaign:

    Clicking on the gray “view” button will direct you to a detailed overview of the Campaign. Here you can add results, edit, or delete the campaign.

    Clicking on the gray “edit” button will bring up a lightbox allowing you to edit the details of the campaign.

    Clicking on the gray “delete” button will remove the campaign.

    New Improvements

    1. You can now drag leads from one category to another with your mouse as shown in the animated GIF file below:

    2. Viewing Lead/Contact: You now see a list of Tasks/Calls related to the Contact/Lead, and you can add new ones directly from within the view page.

    For example, when you click the contact tab (1), you will the access all your contacts and when you view one - you will be able to add a new call (2) or a new task (3) directly within the view page without having to close the contacts page or to click on other tabs. This is shown in the screenshot below: