Backup your data

Table of Contents

    Description

    We are offering a way to back your data offline. For example, you can always access and restore data if someone accidentally deleted an important project, task or discussion. 

    Note: Backups we provide cannot be restored automatically but only are structured data you can access to reimport to Freedcamp via XLS import or by copy/pasting backup data back to Freedcamp.

    Backups contain all attached files (excluding GDrive/OneDrive/Dropbox files as they are not physically stored in Freedcamp) and the much-requested XLS files containing issues, tasks, time records, and milestones. You will find such files below each of your backed-up project folder. 

    All data entered to Freedcamp directly - tasks, comments, etc. are also in XML format – language similar to HTML you can open using your web browser but, most importantly, easily parse-able so you can write some code easily to import it into different systems. 

    In addition, you can find global XLS export files containing records from all of your projects for the same application making it easier for you and faster to run your daily, weekly or monthly reports. 

    Monthly backups are created on the first date of each month, weekly - each Monday. 

    Each generated backup is stored by us for 35 days. Please download your backups periodically. 

    Weekly backups are available on the Business plan and above. Daily backups are available on the Enterprise plan. Backups are enabled by default when you subscribe with the highest available periodicity in a browsable page format.

    Settings and Backup Content

    If you are subscribed to Freedcamp’s Business or Enterprise plans, you can access and configure backups as shown below

    Go to My Account(1), select Backups (2). Select Backups periodicity or switch them off (3). Select delivery method (4)

    Once you have changed your backup settings, you should click on “Save Settings”.

    Every time a backup is created you will receive an email notification. Each generated backup is stored by us for 90 days. You can browse your backups by selecting a date (A) and using the 'Browse' button. It will open a backup page that has 24 hours expiration date if you selected a browsable backup option or will start downloading backup if you select the ZIP file option. To access a browsable backup again after the expiration, please repeat (A) and (B) again. You can browse backup and download the files you need.

    Feedback

    For feedback, you are also welcome to email directly to help@freedcamp.com or post on our feedback portal.

    It does not matter which channel you choose, your feedback will be treated with our greatest attention.